Shipping Policy

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

• Personalized or custom-made jewelry may require additional processing time. Details regarding production times will be provided on the product page.

​

Shipping Methods

• We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Express Shipping: Estimated delivery within 1-2 business days.

​

Shipping Rates

• Shipping rates are calculated based on the shipping method selected, package weight, and destination.

• Free shipping may be available for orders above a certain value. Check our website or promotional offers for details.

​

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.

​

International Shipping

• We offer international shipping to select countries. International shipping rates, customs duties, and taxes will apply. Customers are responsible for any additional fees imposed by customs.

​

Delivery

• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

• Please ensure that the shipping address provided is accurate and complete to avoid delivery issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.

​

Shipping Restrictions

• A physical address is required for delivery.

• Some items may have shipping restrictions due to their material composition or value. Any such restrictions will be mentioned on the product page.

​

Missing or Lost Shipments

• In the rare event that your package is lost or missing, please contact our customer service team. We will work with the carrier to resolve the issue promptly.

​

Contact Information

If you have any questions or need further assistance regarding our shipping policy, please contact us at xobeads.ca@gmail.com.