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Hanging Necklaces

Shipping Policy

Thank you for shopping at X & O Beads Shop. We strive to deliver your exquisite jewelry with care and efficiency. Please review our shipping policy for details regarding shipping methods, delivery times, and more.

Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • Personalized or custom-made jewelry may require additional processing time. Details regarding production times will be provided on the product page.

Shipping Methods

  • We offer the following shipping methods:

    • Standard Shipping: Estimated delivery within 5-7 business days.

    • Express Shipping: Estimated delivery within 1-2 business days.

Shipping Rates

  • Shipping rates are calculated based on the shipping method selected, package weight, and destination.

  • Free shipping may be available for orders above a certain value. Check our website or promotional offers for details.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.

International Shipping

  • We offer international shipping to select countries. International shipping rates, customs duties, and taxes will apply. Customers are responsible for any additional fees imposed by customs.

Delivery

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

  • Please ensure that the shipping address provided is accurate and complete to avoid delivery issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Shipping Restrictions

  • A physical address is required for delivery.

  • Some items may have shipping restrictions due to their material composition or value. Any such restrictions will be mentioned on the product page.

Missing or Lost Shipments

  • In the rare event that your package is lost or missing, please contact our customer service team. We will work with the carrier to resolve the issue promptly.

Contact Information

If you have any questions or need further assistance regarding our shipping policy, please contact us at xobeads.ca@gmail.com

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